Service design, research and UX.
10+ years of professional experience in service design.
I am a service designer and UX researcher with more than
10 years of experience, currently leading user-centric
projects within a variety of industries, set-ups and teams. My expertise lies with design-led transformation strategies
and service innovation, focusing on the promotion of
behavioural insights and futures thinking. The types of projects I have worked on include: service innovation, change management, digital transformation and strategic and vision-setting projects. I have worked on very different industries: Healthcare and Life sciences, Financial services, HR, Public services, Utilities, Media, etc.
A portfolio is available upon request.