Service design and design thinking methodologies.
- Manage complete design and innovation projects (Explore, Discover, Design, Deliver, Scale).
- Journey mapping and Blueprinting.
- Helping design the end-to-end service and map out future experiences.
- User modelling: personas, scenarios, empathy maps.
Creative facilitation and presentation.
- Plan and facilitate various co-creation formats (Design Thinking Workshops, Design Sprint, Concept Sprint, Bootcamps, Jams).
- Design and run different types of workshops: ideation and design thinking sessions, alingment and planning sessions
- Prepare and create workshop exercises that fit the needs of the project.
- Create presentations using storytelling and present work to clients.
- Support sales activities.
Research.
- Design the best research approach and technique for the goal of the project or hypothesis we want to test.
- Conduct interviews and facilitate co-creation workshops and discussion groups.
- Onservational research and shadowings.
- Design participatory design sessions.
- Create interview exercises and research material such as cultural probes kits, diaries, etc.
- Analyze research results and transform them into actionable insights.
- Design and conduct Usability and concept testing sessions and distill the results into action points.
Making concepts tangible.
- Transalte user needs into UX concepts.
- Concept creation and ideation .
- Wireframing.
- Information architecture.
- Define user task flows and interaction models.
- Creation of low-to-medium fidelity prototypes which can be used to test product and service ideas.
- Visual thinking.
Design-led strategy and Futures thinking
- Use the Foresight-Insight-Action framework .
- Signals collection and Forecasting.
- Scenario development, Collaborative simulations and Artefacts from teh future development.
- Strategic planning of initiatives (context analysis, goals & results, definition of metrics/KPIs, stakeholder mapping, problem statement, value proposition, reframing) .
- MVP definition.
